alydomiaty
About Me
Energetic and optimistic customer service representative with over 6 years of professional experience assisting customers in solving complex issues. Keen to support El-Domiaty Transport Company in becoming a market leader through proven customer support skills. I would want to initiate a career that will help me to utilize my competencies within a defined career path in the field of Sales
Education
Masters (MBA)
executive MBA in human resources management
bachelor degree
business administration
Work & Experience
account manager
• Be the primary point of contact and build long-term relationships with customers. • Help customers through email, phone, online presentations, screen-share and in person meetings. • Ensure the timely and successful delivery of our services according to customer needs. • Clearly communicate the progress of monthly/quarterly initiatives to internal employees. • Forecast and track key account metrics. • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. • Monitor and analyze customer's usage of our service. • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
customer service
Recommend potential products to management by collecting customer information and analyzing customer needs. Prepare product reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls
Portfolio
