rohit2805

System Engineer
  • koramangala
  • Rs360,000 per month
  • March 27, 1999

About Me

Managed a team of IT support analysts, fostering a collaborative environment to achieve high-quality service delivery.
Designed and maintained a spreadsheet-based ServiceNow incident audit tracker to support internal audits and evaluate ticket resolution quality.
Developed automated, macro-enabled dashboards to streamline reporting on agent performance, categorize error trends, and monitor compliance with resolution standards.
Conducted regular performance reviews and provided mentorship to team members, improving overall team performance.
Oversaw the integration of new technologies and maintained IT policies and procedures, ensuring alignment with organizational needs and compliance standards.
Collaborated with cross-functional teams to identify and resolve technical issues, ensuring minimal disruption to business operations.
Monitored project progress and provided regular updates to stakeholders, ensuring transparency and accountability.
Developed and maintained IT documentation, ensuring knowledge transfer and compliance with best practices.

Be the first to review “rohit2805”

Your Rating for this listing

This site uses Akismet to reduce spam. Learn how your comment data is processed.