
Sahanasb
About Me
Motivated and detail-oriented IT professional with 1+ year of experience in SAP NOC operations, cloud platforms (AWS, Azure, GCP), Linux, and database administration. Proficient in Python, JavaScript, SQL, and web development with hands-on project experience in full-stack and AI/ML applications. Skilled in system monitoring, incident handling, and team collaboration, with certifications in AI/ML, Cybersecurity, SQL, and Design Thinking. Passionate about building scalable, secure, and innovative solutions through continuous learning and practical implementation.
Education
BTECH in Computer Science and Business Systems
CGPA: 8.86 / 10 CGPA
PUC (Pre-University Course)
Percentage: 79.28% | Year: 2020
SSLC (10th Grade)
Percentage: 89.28% | Year: 2018
Work & Experience
Associate Engineer
Managed SAP NOC operations ensuring SLA compliance and high availability of enterprise systems. Handled incident resolution and outage management using ITIL practices. Created and optimized reports to track service performance and identify recurring issues. Collaborated with cross-functional teams to streamline customer service delivery and incident response. Supported project management initiatives through detailed documentation, scheduling, and progress tracking.
AI/ML Intern
Company Overview: (AICTE Virtual Internship) Built and labeled a sentiment analysis dataset from restaurant reviews using Python. Implemented machine learning techniques to classify user feedback and generate insights. (AICTE Virtual Internship) Analyzed large datasets to identify trends and patterns in customer behaviors.
L&D Team Intern
Gained hands-on experience in team management, monitoring performance, and stakeholder communication. Supported operations across cloud platforms (AWS, Azure, GCP) and worked on virtualization and database environments. Followed ITIL best practices for workflow documentation and process improvement.