Stella.Joseph

Currently working at Digital Satellite Television DStv Starting from January 2020 Roles and Responsibility • Communicate directly with customers on the floor and ensure different queries are sorted, productive, and memorable, and to mediate any situations that may have escalated. • Acknowledging and resolving customer complaints • Knowing our products inside and out so that you can answer questions. • Receiving Inbound Calls and outbound • Promoting DStv Product in Bulk message • Keeping records of customer interactions, transactions, comments and complaints • Responding promptly to customer inquiries. • Communicating and coordinating with colleagues as necessary • Ensure customers satisfaction and provide professional customer support