Module 3 · Growing out of the floor Lesson 7 of 15

QA, team lead and workforce tracks

Worked example

Asking the quality team what they check, and then scoring your own last ten tickets against it, is how you become the obvious candidate when a role opens.

Your practice task

Score five of your own tickets against the quality checklist if you have one, or write that checklist yourself if you do not.

Do this before moving on. Reading a solution teaches the shape of it; typing it teaches you.

Key takeaway

Quality assurance, team leading and workforce management are the three internal promotions that use the skills you already have — an ear for tone, reliability and comfort with numbers respectively.

Almost there

15 lessons left of 15

Finish every lesson to unlock the certificate. Each one ends in a practice task — do them and the final project brief writes itself.

Next recommended course Digital Marketing Masterclass