Module 3 · Growing out of the floor Lesson 8 of 15
Moving to product, success or operations
Support is the only role in most companies where you see every product defect first. That makes it the easiest internal move into product, customer success and operations — if you have been writing down what you see.
Worked example
A monthly one-page note listing the top three ticket causes and a suggested fix gets read by people who can promote you. Sending it is the entire strategy.
Your practice task
Write that one-page note from your own queue patterns, even if the data is from your practice scenarios.
Do this before moving on. Reading a solution teaches the shape of it; typing it teaches you.
Key takeaway
Support is the only role in most companies where you see every product defect first. That makes it the easiest internal move into product, customer success and operations — if you have been writing down what you see.
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