Accenture hiring fresher graduates having Good communication skills, strong analytical skills and and Strong knowledge Customer Service Management for the role of New Associate – IT Help desk.
Job Role: New Associate-IT Help desk
Qualifications: Any Graduate
Experience: Freshers / 0-1 Years
Industry Type: IT-Software, Software Services
Functional Area: IT Software – IT Help desk
Employment Type: Full Time, Permanent
Role Category: Service Desk Voice Support
Job Location : Bangalore / Bengaluru
- Customer Service Management.
- Customer service – Inbound, Customer service – Outbound.
- Good communication skills, Ability to solve problems.
- Interpersonal skills, Innovation.
- Build strong ongoing relationships with customers.
Associate will be working as a part of IT Help desk team assisting in application related technical issues. will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.