Accenture, a global leader in professional services, is inviting applications for the Business Advisory New Associate role under Next Generation Customer Operations – Service Desk Non-Voice Support. This is a fantastic opportunity for fresh graduates and entry-level professionals (0–1 year experience) to start their career with one of the world’s top technology and consulting firms.

Qualification: Any Graduation
Experience: 0–1 Years

About Accenture

Accenture is a leading professional services company specializing in digital, cloud, and security solutions. With over 699,000 employees across 120+ countries, Accenture combines technology and human ingenuity to help clients achieve business transformation and innovation.

Role Overview

As a Business Advisory New Associate, you’ll be part of the Service Desk Non-Voice Support team, ensuring seamless operational excellence across technical service lines. You will troubleshoot, analyze, and resolve customer issues via email, web, and chat, ensuring high-quality service delivery aligned with business objectives.

Key Responsibilities

  • Diagnose and resolve customer queries and technical issues effectively.

  • Manage service tickets, escalate complex issues, and ensure timely resolution.

  • Maintain adherence to SOPs, service standards, and SLAs.

  • Provide operational insights and flag potential process gaps.

  • Support documentation, reporting, and process improvements.

  • Participate in training and feedback sessions to enhance service quality.

Skills & Qualifications

  • Excellent written and verbal communication.

  • Strong analytical and problem-solving skills.

  • Ability to manage multiple queries and meet deadlines.

  • Familiarity with case management systems and email communication etiquette.

  • Flexibility to work in rotational shifts.

Why Join Accenture?

  • Opportunity to start your career in a global work environment.

  • Exposure to cutting-edge technology and operations.

  • Continuous learning, training, and career growth opportunities.

  • Work culture that values innovation, teamwork, and inclusion.

    Click here to Apply

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