Accenture is a global professional services company with leading capabilities in digital, cloud and security

Job Designation : New Associate – IT Help Desk

Qualification :  Any Graduation/12th/PUC/HSC

Experience :  0-1 yrs

Skill Set :

  • Should be adaptable and flexible
  • Excellent problem-solving skills
  • Good written and verbal communication skills
  • Excellent negotiation skills

Job Description : 

  • Help in managing/ resolving customers query,
  • Handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • Responsible for closing the fault and complaints within SLA’s.
  • Assisting in application related technical issues.
  • Responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support
  • Responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.

LOCATION :  BENGALURU, KARNATAKA

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