Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Accenture hiring fresher Application Tech Support  with good technical skills, having sound knowledge of IT service management tools, strong understanding of ITIL framework and incident management processes.

Job Designation : Application Tech Support

Salary : 4 LPA –  7 LPA

Qualification :  Any Graduation

Experience :  Freshers / 0-2 years

Skill Set :

  1. Proficiency in Service Desk Management, Service Desk Voice Support
  2. Strong problem-solving and analytical skills
  3. Excellent communication and interpersonal skills
  4. Ability to work effectively in a team environment
  5. Knowledge of ITIL framework and best practices Additional Information:
  6. The candidate should have a minimum of 0-2 years of experience in Service Desk Management
  7. This position is based at our Bengaluru office – A degree in a relevant field is required

Job Description :

  1. Act as the interface between the client and the system or application
  2. Use exceptional communication skills to accurately define client issues
  3. Interpret and design resolutions based on deep product knowledge
  4. Provide technical support and troubleshooting assistance to clients
  5. Collaborate with cross-functional teams to resolve complex issues
  6. Ensure timely resolution of client issues to maintain customer satisfaction
  7. Document and maintain records of client interactions and issue resolutions
  8. Stay updated with the latest product knowledge and industry trends Professional & Technical Skills

Location : Gurgoan, India