Amazon Data Services India Private Limited (“ADSIPL”) data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled AWS Support Engineer at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.

Job Designation : AWS Support Engineer – Data Centre Linux & HW Engineer

Qualification : Bachelor’s Degree

Experience : Freshers / experienced

Skill Set :

  1. Solid Understanding of Linux/Unix Administration.
  2. Server Hardware Troubleshooting experience.
  3. Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies.
  4. Passionate about IT infrastructure and hardware.
  5. Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID.
  6. Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers.
  7. Strong Communication Skills.
  8. This position also has a physical component requiring the ability to lift & rack equipment up to 20kg.
  9. It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
  10. This role involves covering 24×7 shift rotation.

Job Description :

A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges.

  1. Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
    – Escalation point and technical troubleshooter for all Systems and Network hardware problems.
    – Deep diving into Linux server issues.
    –  XEN service virtualization troubleshooting.
  2. Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
    – Remediation of physical layer outages, both Systems & Network.
    – Remediation or recovery of physical power issues on racks.
    – Participate in Data Center power & cooling events.
  3. Operations: Meet 24×7 On-Call requirements and response during shift rotations.
    – Install & configure racks of hosts in line with internal SLAs.
    – Triage & resolve trouble tickets for all devices in your region.
    – Data Center point of contact for all High Severity issues.
    – Physical replacement of server and network device parts.
    – Ensure correct rotation of parts & spares.
    – Help define metrics to increase our customer uptime.
    – Enforcing Security Best Practices at ADSIPL.
    – Interact with third party vendors & contractors.
    – Contribute ideas to improve operational efficiency.
  4. Project Management:
    – Participate in and deliver on a number of high impact small to mid-scale projects.
    – Participate in internal team meetings at ADSIPL for metric analysis and project status updates.
    – Help build the world’s largest Cloud infrastructure in India.
  5. Mentoring: Share knowledge and help educate less technical staff on the best practices related to all break fix issues.
  6. Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews.

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

Location : Hyderabad, Telangana, India