Amazon Data Services India Private Limited (“ADSIPL”) data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled AWS Support Engineer at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.

Job Designation : AWS Support Engineer – Data Centre Linux & HW Engineer

Qualification : Bachelor’s Degree

Experience : Freshers / experienced

Skill Set :

1. Solid Understanding of Linux/Unix Administration.
2. Server Hardware Troubleshooting experience.
3. Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies.
4. Passionate about IT infrastructure and hardware.
5. Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID.
6. Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers.
7. Strong Communication Skills.
8. This position also has a physical component requiring the ability to lift & rack equipment up to 20kg.
9. It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
10. This role involves covering 24×7 shift rotation.

Job Description :

A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges.

1. Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
   – Escalation point and technical troubleshooter for all Systems and Network hardware problems.
   – Deep diving into Linux server issues.
   –  XEN service virtualization troubleshooting.
2. Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
   – Remediation of physical layer outages, both Systems & Network.
   – Remediation or recovery of physical power issues on racks.
   – Participate in Data Center power & cooling events.
3. Operations: Meet 24×7 On-Call requirements and response during shift rotations.
   – Install & configure racks of hosts in line with internal SLAs.
   – Triage & resolve trouble tickets for all devices in your region.
   – Data Center point of contact for all High Severity issues.
   – Physical replacement of server and network device parts.
   – Ensure correct rotation of parts & spares.
   – Help define metrics to increase our customer uptime.
   – Enforcing Security Best Practices at ADSIPL.
   – Interact with third party vendors & contractors.
   – Contribute ideas to improve operational efficiency.
4. Project Management:
   – Participate in and deliver on a number of high impact small to mid-scale projects.
   – Participate in internal team meetings at ADSIPL for metric analysis and project status updates.
   – Help build the world’s largest Cloud infrastructure in India.
5. Mentoring: Share knowledge and help educate less technical staff on the best practices related to all break fix issues.
6. Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews.

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

Location : Hyderabad, Telangana, India