The American Express Company, is a financial company which today is best known for its credit card business.

Job Designation :  Customer Support Associate

Qualification : Any Graduation

Skill Set :

  •  Strong Interpersonal, Communication and Listening Skills.
  • Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
  • Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel) .

Job Description :

  • Provide Superior Customer Experience on Calls to Consumer Card Members.
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
  • To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals
  • Highlight Issues through Feedback
  • Recommend Changes in Workflows

LOCATION : GURUGRAM, HARYANA

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