CGS are an applications, learning and outsourcing company that supports clients’ most fundamental business activities.

CGS currently seeking fresher graduates for Customer Support International Non Voice Process.

Job Designation :  Semi Voice Process 

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
2. Proficient in MS Office applications like word, excel etc.
3. Effective time management skills and customer handling skills.
4. Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
5. Ability to establish call control/multi-task chat queries.
6. Freshers and Experienced with graduation is mandatory.

Job Description :

1. Responsible for handling calls and chat and providing customer support,
2. Identify and relate with various customer needs and scenarios,
3. Conduct issue identification and problem-solving meeting customer needs and satisfaction,
4. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
5. Remain updated in client and internal processes, technology applications, utilities, and products,
6. Utilize various internal and client-based tools and applications for customer management and servicing,
7. Conduct data entry, documentation, and case management.

Interview Process:

• Screening Round
• Technical Round
• Operations Round
• HR Round

Walk-in Details :

• Walkin Date: 21st May – 30 May
• Walkin Time: 10.00 AM – 5.30 PM
• Walkin Address: 2-91/B/12 & 13, Hitech City Main Rd, Siddhi Vinayak Nagar, Madhapur, Khanammet, Hyderabad, Telangana 500081
  Contact – HR Team