Citigroup Inc. or Citi is an American multinational investment bank and is a diversified financial services holding company that provides a broad range of financial services to consumer and corporate customers. The Company services include investment banking, retail brokerage, corporate banking, and cash management products and services.

CitiGroup hiring fresher graduates for the role of Chat operations

Job Designation : Chat operations

Qualification : Bachelor’s degree

Experience : Freshers / 0-2 years

Skill Set :

  1. Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
  2. Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  3. Must possess good analytical skills
  4. Courteous with strong customer service orientation
  5. Dependable with proficient attention to detail
  6. Persuasiveness and a willingness to resolve customer queries
  7. Prior experience working in a customer service/customer support space for international market is highly preferred.
  8. Prior experience in email/chat process highly preferred
  9. Experience working in a retail banking space is highly preferred.

Job Description :

  • Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
  • Follow-up on all customer requests via chat and email
  • Maintains detailed knowledge of product and service offerings to customers
  • Analyzes risk areas and identify solutions to meet customer’s needs
  • Ensuring Information security for sensitive data
  • Helps to teach our customer how to self-service through our internet website
  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments/projects as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers
  • Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Location : Pune, India

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