Cognizant  engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.

Job Designation : Voice process

Qualification : Any Graduate

Experience : Freshers

Salary : Up to 3 LPA

Skill Set :

1. Excellent communication and interpersonal skills
2. Proficient in writing, reading and speaking English & Hindi
3. Proficient in using computers and MS Office
4. Able to type 30 words per minute in the preferred language
5. Fair knowledge of navigation on Google Maps and Geography
6. Able to work in different shifts depending on business requirements
7. Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
8. Follow all compliance and security measures related to client data
9. Ensure process guidelines are followed and met as documented
10. Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
11. Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.

Job Description :

1. Moderate the content and ensure the required accuracy is maintained.
2. Complete the given assignments within the defined SLA/TAT
3. Work and understand metrics to manage performance independently
4. Make the correct decisions to ensure accurate information is updated on the front-end.
5. Focus on achieving 100% user satisfaction and ensure zero client escalations.

Walk-in Details :

Walk-in Date :  21st May , 9.30 AM – 12.30 PM

Walk-in Time : 10.00 AM – 1.00 PM

Venue : Building 20, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana