Cornerstone mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day.

CornerStone hiring fresher  Intern – Technical Support.

Job Designation : Intern – Technical Support

Qualification :  BE/BTech/MCA

Experience : Freshers

Skill Set :

  1. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
  2. Superior written and verbal communication skills.
  3. Customer centric mindset, with passion for helping customers and providing excellent customer service.
  4. Strong analytical and problem-solving skills.
  5. Added Advantage – Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem.
  6. The role requires working in 24×7 environment (mostly US shifts).
  7. Location – Pune MH (on-site)

Job Description :

  1. Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
  2. Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
  3. Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
  4. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
  5. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
  6. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
  7. Active engagement with Knowledge base and forums utilizing help channels/resources.
  8. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology
  9. Consistently deliver aligning with set goals and beyond
  10. Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
  11. Consideration of privacy and security obligations.

Location : Pune, India

Related Jobs