Cognizant invites applications for the position of Customer Service Representative – PE (Order Entry & Customer Service).
This full-time work-from-home role is based in Indore, India, and is open to freshers with 0-1 years of experience.
Key Responsibilities
-
Provide exceptional customer service by addressing inquiries and resolving issues promptly.
-
Handle order entries accurately ensuring seamless processing and delivery.
-
Communicate effectively in English (written and spoken) to ensure clarity and understanding.
-
Collaborate with team members to improve service delivery and customer satisfaction.
-
Use customer feedback to identify improvement areas and implement solutions.
-
Maintain detailed records of customer interactions and transactions.
-
Assist in developing and following customer service protocols.
-
Monitor customer service metrics to meet performance targets.
-
Adapt to rotational shifts and stay updated on product knowledge.
-
Foster positive customer relationships and contribute to brand loyalty.
Why This Role Matters for Freshers
This role offers an excellent pathway for recent graduates to enter the customer service industry, gain hands-on experience in order processing and client communication, and work in a flexible remote environment with global exposure.
