Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Join us as a Technical Support Engineer – CloudHealth on our Client Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

Qualifications: Any Graduate

Industry Type: IT-Software, Software Services
Functional Area: Product-Services Services Global-Services
Employment Type: Full Time, Permanent

Job Role: 

Immediately and in an ongoing manner you will:

  • Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
  • You will be evaluated by the quality of your resolution and customer satisfaction.
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
  • Be monitored by the quality, thoroughness and accuracy of the information you provide.
  • Identify commonly asked questions and generate knowledge base articles based on this content.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

As part of CloudHealth’s global support organization, you will:

  • Provide ongoing support to our customers to ensure they get the desired performance and maximum value from the platform.
  • Identify, fix and track platform issues that occur during daily operations.
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
  • Identify commonly asked questions and generate knowledge base articles based on this content.
  • Stay current on all CloudHealth features, industry trends and relevant technology.
  • Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
  • Utilize product domain expertise to serve as a trusted technical advisor to customers.
  • Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
  • Lead projects with other Technical Support teams globally to support and operate the global technical support model.
  • Provide leadership, mentoring, and training to other Technical Support team members.

 

Interested and suitable candidates can apply below before the link expires.

APPLY NOW

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