Ample is a technology sales organization that partners with customers to create custom-built technology solutions that make their systems, processes, and people work better together. With deep technical and industry expertise, our consulting teams are driven to connect leading technology suppliers to their customers.

Job Role: Technical Support Consultant

Eligibility: BE/B.Tech/MCA/MA/Msc

Experience Required: 0-3 Years.

Responsibilities:

-Answer & manager large amount of inbound calls in a timely manner.
-Management & resolve customer queries / complaints
-Follow up customer calls wherever necessary
-Up sell products.
-Provide products and service information to the customer.
-Identify and escalate issues to TLs /Managers.
-Managing communication and co-ordination with internal team.
-Build sustainable relationships and engage customers by taking the extra mile.
-Meet personal / team qualitative and quantitative targets.
-Other duties as assigned.

Requisites:

-Excellent phone and verbal communication skills along with active listening.
-Ability to multitask, handle stressful situation, set priorities and manage time effectively.
-Willing to work in rotational shifts(12/7).
-Able to react effectively and calmly in emergencies.
-Customer focus and adaptability to different personality types.