Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Job Designation : Graduate Trainee – Customer Support

Qualification : Any Graduate

Experience : Freshers

Skill Set :

  1. Excellent customer service skills.
  2. Proficient in MS Office and MS Excel.
  3. Interest, curiosity and openness to learning new technologies.
  4. Clear, concise, and effective written and oral communication skills.
  5. Empathy towards customers and understanding their needs.
  6. Ability to thrive in a fast-paced performance-driven environment.
  7. lexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements.
  8. Prior internship experience in B2B or product companies in any of these domains is an added bonus.
  9. No standing arrears.

Job Description :

The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.

Location : Chennai, Tamil Nadu, India

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.