Genpact  looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Genpact  inviting applications for the role of Process Associate, Content Moderation – Hindi + English.

Job Designation : Content Moderation

Qualification : Btech/Mtech

Experience : Freshers

Salary : 3 LPA – 5 LPA

Skill Set :

1. Fluent in Read/Write in English & Hindi Language
2. Effective probing skills and analyzing / understanding skills
3. Problem solving skills with customer centric approach
4. Must be able to work on a flexible schedule (including weekend shift work)

Job Description :

1. Provide resolution to maintain standards of quality
2.  Review content and provide resolution based on prescribed guidelines
3. Recognize trends and patterns and raise issues timely
4. Provide insights to help improve the support to the users
5. Maintain a thorough understanding of process and policies
6. Provide excellent customer service to our customers
7. This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Location : Hyderabad, India