Genpact inviting applications from fresher graduates with excellent communication skills, having good customer handling skills and proficient with MS Excel, MS Word, MS PowerPoint for the role of Management Trainee – Customer Service

Job Designation : Management Trainee – Customer Service 

Qualification : Any Graduate

Experience : Freshers

Skill Set :

  1. Proficient with MS Excel, MS Word, MS PowerPoint.
  2. Ability to communicate verbally and through emails/Phones with businesses.
  3. Proven ability to build effective working relationships with clients & internal stakeholders.
  4. Insurance knowledge and ability to understand and interpret Insurance terminology.
  5. Relevant experience in Team Handling/ people facing role.
  6. Excellent written and verbal communication skills.

Job Description:

In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal.

  1. Monitor team members and able to provide mentorship whenever needed.
  2. Manage the flow of day-to-day operations  & key metrics like Sales, NPS, Issue resolution.
  3. Build reports to update the company on the team’s progress.
  4. Rapport building with the internal & external stakeholder.
  5. Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary.
  6. Ensure that the highest possible levels of customer service are delivered at all times.
  7. Assist the Manager as and when necessary to make the business run effectively and efficiently.
  8.  Communicate clear instructions to team members.
  9.  Audit conversations & giving coaching & feedback to the agents.
  10. Control shrinkage & attrition, drive production hours.

Location : Gurugram, India