Genpact looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment for the role of Process Associate – Content Moderation- English.

Job Position: Process Associate – Content Moderation

Qualification: Any Graduate

Job Type: Operations
Experience: Freshers
Job Location: Hyderabad

Requirements

  1. Excellent English language skills (verbal and written).
  2. Effective probing skills and analyzing / understanding skills.
  3. Problem solving skills with customer centric approach.
  4. Must be able to work on a flexible schedule (including weekend shift work).

Responsibilities

  1. Provide resolution to maintain standards of quality.
  2. Review content and provide resolution based on prescribed guidelines.
  3. Recognize trends and patterns and raise issues timely.
  4. Provide insights to help improve the support to the users.
  5. Maintain a thorough understanding of process and policies.
  6. Provide excellent customer service to our customers.

Minimum qualifications
•    Any Graduate (PG an added advantage)
•    Freshers are eligible
•    Fluent in Read/Write in English & Bengali Language

Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Problem solving skills with customer centric approach
•    Must be able to work on a flexible schedule (including weekend shift work)

 

Interested candidates apply through the below link. Apply before the link expires.

APPLY HERE

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