Genpact is a global professional services firm that blends real-world expertise and collaborative innovation to make business work better.

Job Designation : Process Associate

Qualification :  Any Graduation/ PG

Experience : Freshers

Skill Set :

  •  Fluent in English Language
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)

Job Description :

  • Provide resolution to maintain standards of quality
  • Review content and provide resolution based on prescribed guidelines
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers

LOCATION : HYDERABAD, TELANGANA

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