Genpact is a Business Process Outsourcing Company, including collections and customer-relations, finance and accounting, insurance, and procurement and supply chain

Job Designation : Process Associate – Customer Service

Qualification : Any Graduation

Experience : Freshers

Skill Set :

  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • Should be able to work on a flexible schedule (including weekend shift)
  • Typing speed 40-45 words per minute + 80%+ accuracy

Job Description :

  • Handle multiple chats at the same time (3+ Active Chats simultaneously)
  • Respond to the customer queries & issues in timely manner
  • Provide solution to the customer basis the available help articles and within the policies
  • Replicate customers issue and report necessary bugs/suggestions/ideas
  • Provide excellent services to the customers
  • Work closely with internal departments to provide the required information/support to the customer.
  • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
  • Responsible to showcase proven work ethic
  • Maintain a deep understanding of client process and policies
  • Upskill to enhance the knowledge time to time and offer support
  • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

LOCATION : HANAMAKONDA, TELANGANA

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