Genpact Hiring BE/B- Tech, BCA, MCA, MBA, BSc/MSc Freshers for Process Associate – Service Desk in Hyderabad.
Job Position: Process Specialist
Qualification: Commerce Graduate
- Address all end-user queries as per the process and policies defined in the workflow
- Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
- Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency
- Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
- Be a great teammate, work with your peers to help your team perform better!
Qualifications we seek in you
- Commerce Graduate
- Freshers are eligible
- Excellent Communication Skills (verbal and written)
- Typing skills of 32 words per minute with 90% accuracy
- AMCAT: English – 390, Quants Ability – 285, Logical Ability – 315
- Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability
- Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
- Customer Service background will be an added value
- Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability
- Must be willing to work in a 24/7 environment
Interested candidates apply through the below link. Apply before the link expires.
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