Genpact Hiring BE/B- Tech, BCA, MCA, MBA, BSc/MSc Freshers for Process Associate – Service Desk in Hyderabad.

Job Position: Process Specialist

Qualification: Commerce Graduate

Job Type: Business Analyst
Experience: Fresher or 0-2 years
Job Location: Hyderabad

Responsibilities

  • Address all end-user queries as per the process and policies defined in the workflow
  • Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
  • Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency
  • Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
  • Be a great teammate, work with your peers to help your team perform better!

Qualifications we seek in you

Minimum qualifications

  • Commerce Graduate
  • Freshers are eligible
  • Excellent Communication Skills (verbal and written)
  • Typing skills of 32 words per minute with 90% accuracy
  • AMCAT: English – 390, Quants Ability – 285, Logical Ability – 315
  • Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability

Preferred qualifications

  • Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
  • Customer Service background will be an added value
  • Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability
  • Must be willing to work in a 24/7 environment

Interested candidates apply through the below link. Apply before the link expires.

APPLY HERE

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