HCL Technologies Limited, HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Job Designation : Customer Support Associate
Qualification : Any Graduate
Experience : Freshers / 0 to 1 year
Salary : Up to 3 LPA
Skill Set :
- Proficient in MS office (Excel, PowerPoint).
- Excellent customer service skills.
- Basic knowledge of Banking/Finance concepts.
- A problem-solving mind-set with the ability to multitask.
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.
- Excellent communication skills both verbal and written Mandatory.
Job Description :
Responding to clients via both voice and written communication. Utilising both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs.
- Responding to queries regarding Experian, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilising workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilising available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
If you are willing to take your career in soaring heights with a fast paced Global organization like HCLTech, we welcome you to please come to office for the interview.
Interview Dates : 23 May – 24 May 2025
Interview timing : 11.00 AM – 2.30 PM
Venue : HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119
Perks:
- Cab facility is Available (Home pickup & Drop)
- 6 Days working (Mon – Sat)
- Immediate joiners required.!!!