HDFC Bank provides a huge range of Banking services to corporate and retail customers.
Job Designation : Business Enhancement Unit-Tele Sales Officer
Qualification : Any Graduation / PG
Experience : 0-1 yr
Skill Set :
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Communication skills
- Knowledge of Competition & Current trends in financial Industry.
Job Description :
- Process Management:
- Follow the process & adhere to the guidelines of the Channel.
- Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings.
- Adhering to the required system login & Dialer hygiene parameters (TOS / Wrap / Talk time) for the day / month.
- Maintain Call & business Productivity.
- Ensure adherence to Call information management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation.
- Adhere to the business performance in terms of call coverage, database and lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters -complaints and sourcing mix
- Target v/s Achievement:
- The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks.
- identify the right product for customers and ensure sales closure.
- Quality Management:
- Understanding the exact customer’s needs & selling the right product to the customer.
- Effective interaction / communication to be done with customer.
- Ensure proper tagging & dispositions of leads & database called on Dialer systems.
- Tele Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customer’s.
- Cross sell different banks products to the customer as per the requirement.
- Ensure adherence to the processes laid down for call management, lead management, database management and customer management.
- Attend the Product, soft skills, process training programs and refreshers through SCC & product teams
LOCATION : MUMBAI, MAHARASHTRA