Societe Generale Group Hiring Freshers for Specialist Software Engineer – Support in Bangalore location.
Job Position: Software Engineer
Employment Type: Full Time, Permanent
- Strong analytical ability to investigate complex issues
- Performing daily monitoring, in accordance with SLA/OLA and SOP’s.
- Perform detailed investigation and escalate to relevant team with analysis.
- Knowledge of Incident, Request, Problem & Change management including post mortem analysis as per ITIL guidelines.
- Handle Production incidents and requests with periodic updates.
- Contribute towards knowledge sharing sessions , propose improvement actions.
- Implement automations to gain efficiency. Contribute to sustain and improve production support practices
- Familiar with Agile practices and Agile way of working will be an advantage
- Focus on upskilling to learn new technologies/ processes.