Standard Chartered is a leading global bank offering wide range of services including credit cards, loans, accounts & deposits, NRI banking

Job Designation : Specialist – CRU

Qualification : Any Graduate

Experience : 0-2 yrs

Skill Set :

  • Excellent communication skills in written and verbal English
  • Basic computer skills
  • Strong service / Sales / Collection orientation (as per the job role)
  • Strong knowledge of bank’s products & services and willingness to learn new products
  • Manage conflicts and solve problems
  • Patient, Non-Confrontational, Resilient
  • Positive, polite, cheerful and courteous
  • Flexible to stretch and work across different calendar days and time zones in a week/month

Job  Description :

  • Handle customer calls/ issues quickly and effectively and end to end resolution.
  • Sign up customers for value added services and digital education.
  • Tag the call type accurately as appropriate.
  • Give accurate information to customers on his queries / concerns.
  • Have high awareness levels on KYC and Anti-money laundering Policy.
  • Multi-skilled to handle both inbound and outbound calls.
  • Initiate and strive towards achieving set targets and service standards.
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements.
  • Should be able to identify potential disputes
  • Ensure proper follow up / tracking of cases and closure within turnaround time.
  • Customer Data Confidentiality to be strictly adhered to
  • Adherence to compliance with all applicable rules / regulations and group policies
  • Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement.
  • Follow up on delinquent accounts to negotiate for timely payments.


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