1. One year of experience with TechOps Team or QA or UAT, Process Control or Process Assurance
2. Workstation, IVR, ACM, Digital Apps and other Business applications across Operations, Collections, Recovery, Consumer Banking and Commercial
3. Strong attention to detail with a high regard for quality, strong organization, and time management skills.
4. Experience working with large volumes of data from multiple data sources, primarily Oracle and SQL Server.
5. Excellent communication and collaboration skills; must be able to work with and communicate across many functional organizations.
6. Ability to work collaboratively as well as independently.
7. Prior exposure to Tableau or like data visualization tool.
8. Ability to think out-of-the-box and drive positive change and improvement

Job Description:

1. Assist the development organization in scoping, sequencing, and grouping work packages.
2. Build and execute test cases against new complaint products and subsequently document defects and other results.
3. Perform data validation checks between source systems and data warehouses and between data warehouses existing reports and/or new complaint products, whichever may be applicable.
4. Perform data steward functions, especially around consistency and governance.
5. Participate in strategic initiatives and identify downstream needs and opportunities.
6. Regularly and effectively communicate with both technical and non-technical team members to glean the information you need.
7. Identify process and other potential improvements and raise the same with management.
8. Gain knowledge of complaint systems and Power Apps inventory to support general requests and questions about our products/reports; Educate and otherwise train users around the utilization of new complaint products.
9. Serve as a key contributor for ECCE in JIRA & JIRA Align
10. Perform special assignments and other duties, as required