Wipro looking for fresher graduates who are proficient in English and having good Knowledge of Laptop/Desktop troubleshooting, Knowledge about VPN/ Windows OS/O365/Active Directory for the role of IT Service Desk Executive.
Job Designation : IT Service Desk Executive
Qualification : Bachelor’s degree
Experience : Freshers / 0-1 year
Skill Set :
- Excellent written & verbal communication skills
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should be comfortable with WFO in 24*7 Rotational Shifts.
- Answer calls and Service Requests from end users and track status and progress to resolution.
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
LOCATION : Hyderabad, Coimbatore