Wipro looking for fresher graduates who are proficient in English and having good Knowledge of Laptop/Desktop troubleshooting, Knowledge about VPN/ Windows OS/O365/Active Directory for the role of IT Service Desk Executive.

Job Designation : IT Service Desk Executive

Qualification : Bachelor’s degree

Experience : Freshers / 0-1 year

Skill Set :

  1. Excellent written & verbal communication skills
  2. Good Knowledge of Laptop/Desktop troubleshooting.
  3. Knowledge about VPN/ Windows OS/O365/Active Directory.
  4. Should be comfortable with WFO in 24*7 Rotational Shifts.

Job Description:

  1. Answer calls and Service Requests from end users and track status and progress to resolution.
  2. Opens, logs, prioritizes, assigns, and closes calls logged.
  3. Asks the End User for all relevant information concerning the call made or issue reported.
  4. Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  5. Routes the enquiries to Resolver Groups as appropriate.
  6. Re-routes misdirected calls.
  7. Escalates tickets which have not been resolved by SD.
  8. Provides status and updates on tickets to authorized users.
  9. Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

LOCATION : Hyderabad, Coimbatore