Wipro is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Wipro’s capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services

Wipro  hiring fresher graduates with excellent communication skills, both written and verbal, having good customer support skills for Non-Voice Process for Customer Support Executive role.

Job Designation :  Non-Voice Process

Qualification : Any Graduate

Experience : Freshers/ Experienced

Salary : Up t0 2.5 LPA

Skill Set :

• Excellent communication skills.
• Should be flexible to work in rotational shifts.
• Proficient in computer usage and basic knowledge of MS Office.
• Defined career roadmap that offers growth opportunities.
• Performance based incentive program.
• Investment in talent development and skills enhancement.
• Work life balance with any 5-day work week.
• Collaborative environment with best-in-class professionals.

Job Description :

• Customer service through calls.
• Ensure timely and accurate service delivery at defined productivity levels.
• Build client and domain knowledge to be able to deliver resolution in the first conversation.
• Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
• Maintain internal and client level delivery quality on calls, chats and email conversations.
• Adhere to customer service attendance and accountability policies.
• Execute issue / query resolution and ensure proper documentation and follow-up.
• Identify, share and support operational improvements.

Walk-in Date : 10th May 2025

Walk-in Time : 12.00 PM – 2.00 PM

Venue : Wipro, Tower 2, Candor Techspace, Sector 48, Gurgaon