Wipro a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

Wipro seeking fresher It Support Analyst  Service Desk Administrator with excellent communication skills , having good knowledge of computer applications troubleshooting skills.

Job Designation :  Service Desk Analyst

Salary : Upto 3. 5 LPA

Qualification : Bachelor’s Degree

Experience : Freshers

Skill Set :

1. Excellent communications skills (verbal and written)
2. Knowledge on ITIL Framework and Terminologies
3. Knowledge on Windows, Mac operating systems & VDI environments
4. Demonstrated problem solving capabilities
5. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
6. Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
7. Self-motivated achiever who gains satisfaction from providing excellent customer service
8. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
9. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
10. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
11. Excellent organizational skills
12. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user

Job Description :

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Open to working in a 24×7 environment with rotating shifts and rotating weeks off
3. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
4. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
5. Deal with and resolve helpdesk requests
6. Log all contacts and document all the activities and results accurately and completely within the incident management tool
7. Identify and escalate tickets requiring urgent attention and action
8. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

Walk – In Details :

Walk-in Date :  10th July 2025

Walk-in Time : 9.30 AM – 1.00 PM

Venue : Wipro Limited Doddakannelli, Sarjapur Road (Mori gate) Bengaluru – 560035.