Zycus is looking for Engineering Graduates in Computer Science, IT or Electronics with 0-1 years experience to join us as Product Technical Analyst.

Roles & Responsibilities:

  • Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
  • Be the first point of Contact for Customers having queries/ issues related to Zycus products
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  • Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  • Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements

  • Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics
  • Experience Level: 0-1 years
  • Strong written and verbal communication skills.
  • Willingness to work in Shifts
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Ability to collaborate with various internal and external stakeholders
  • Ability to multitask, learn, execute and excel
  • Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage

Interested candidates apply through the below link. Apply before the link expires.

APPLY HERE

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