Work & Experience
Quality Analyst Sepl’18-Aug’20 Jaipur, India Learned the functionalities of the applications. Did the Performance UI testing of the Applications. Did the Regression Testing of the Application Tested the applications after the bug fix. Associate Site Reliability Engineer Sep’20 – Aug’ 21 Incident Analysis for Production Environment in Rotational shifts Monitoring of the applications. Attended client calls to resolve the incidents within the SLA. Project Manager Sep’ 21 - Present Over 2 years of experience as a Jira Administrator, specializing in incident management. Proficient in designing, configuring, and maintaining Jira projects, workflows, and schemes. Skilled in integrating Jira with other tools and platforms for enhanced incident tracking and resolution. Strong problem-solving abilities with a keen attention to detail, ensuring data accuracy and system efficiency. Excellent communication and teamwork skills, collaborating with cross-functional teams to achieve incident management goals. Certified Jira Administrator with a deep understanding of Jira best practices from Udemy. ITIL Foundation Certified for the best Service Management Practices. Documentation of the Processes. Automation for Jira Rules. Maintaining the Kanban Board for the engineering tasks. Creating the Jira Dashboards and Filters. Creating and Setup EazyBi Dashboards.
Worked as Process associate in supporting one of the USA largest fleet leasing businesses. Was working remotely in providing support to the Accounts payable team in USA (Eden Prairie & Sparks). Notifying/updating remote team regarding missed/pending Dealer Invoice Payments. Updating system billing information by verifying multiple documents received through e-mails and faxes from various dealers and vendors across USA, and identifying the delivery & invoice received date. Identifying discrepancies in Dealer Invoice and Elements System to get balance amount if any; thus, submitting request for verification to dealer and/or vendors. Archiving and categorizing various Fleet leasing documents and invoices under NVA and Vendor Payment for future reference. Awarded generously by client appreciation from the main.
Front Desk Executive
Organize each week & coordinated with them in meetings and conferences to decide for refreshments and meals. Work & Coordinate with Engineers on special projects, scheduling meetings and promptly making required travel arrangements. Handling calls and making changes, when necessary, swiftly transferring phone calls to dedicated department. Answered customer calls and guided them by solving their predicaments. My role requires the ability to receive and greet clients politely, handle a variety of customer service and administrative tasks and to resolve customer issues leaving a positive impression of the firm in their minds. Sorted general complaints and issues of workers and customers. Also calmed upset workers and customers researched issues and rapidly solved problems and rebuilt their trust. Set appointments for Doctors, Clients and Customers per request, with due consideration to their schedules. Assist in the training of new receptionists. Performed data entry and maintains operational and confidential records.