Biswajit Dalai

- Maintain Support Tickets on timely Manner. - Run Diagnostic Testing. - Interaction with Clients for issue Resolution Verification.

- Generated Ticket. - Maintain all Technical Device - Troubleshoot Application & Hardware Issues. - Maintain Dot -Matrix Printer

- Inventory management - Installation & Configuration of Windows XP, 7 - Cabling, patching, and LAN troubleshooting - Printer/Scanner installation and troubleshooting - Antivirus update & virus protection. - Installation & Configuration of OS, VPN and Other applications. - Remote desktop and Remote assistance - Data backups on VMware. - VNC Configuration and team viewer configuration. - VPN Install, Configure and Troubleshooting - Troubleshoot Microsoft Office, Adobe suite & other software issues on user desktops. - Resolving of Maintenance tickets.

Cast data on Screen. - Troubleshoot Chrome Cast - Troubleshoot PS4, VR, and Kiosk & Projector. - Google Meet. - Install & Troubleshoot Applications, LAN & WAN Issues. - Handled Camera, Biometric & IP Phones. - Remote desktop and Remote assistance - Troubleshoot MS Office. - Troubleshoot Zoho & CRM Issues. - Coordinate with vendors.

- Troubleshoot Desktop & Laptop Regarding Issues. - Troubleshoot Network & Server Regarding Issues. - Managing File Server and Mail Server. - Video Conference Call Setup. - Handling Printer Like Normal Printer, Plotter Printer & 3D Printer. - Handling Digital Flip-board 65” LED Monitor, Projectors, Biometric, Camera, Generator, AC and Electricity. - Coordinate with vendor’s.

- Install, upgrade, support, troubleshoot Windows OS, authorized desktop applications, hardware and peripheral equipment. - Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals. - Replace laptop spare parts. - Network & Server Regarding Issues. - Provided technical support by telephone and remotely. - Resolve tickets on erp.