faiez.datalab
Education
IBM Data Scientist Specialization
Python, SQL, Machine Learning Frameworks, Big Data Tools, Predictive Modeling
Business Statistics
Regression Analysis, Hypothesis Testing, Probability Distributions, Descriptive Statistics
Bachelor of Arts
Research Methodologies, Quantitative Research, Data Interpretation
Work & Experience
Data Scientist Intern
◦ Performed Exploratory Data Analysis on large educational datasets, identifying key insights that facilitated a 20% improvement in model performance. ◦ Utilized Python to scrape data from multiple educational websites, enhancing dataset accuracy. ◦ Developed and optimized models using XGBoost and Support Vector Machines, achieving a 15% boost in predictive accuracy. ◦ Collaborated with Data Scientists and Machine Learning Engineers on 3 major projects, contributing to successful project outcomes.
Senior Customer Service Executive (Functioning as Customer Insight Analyst)
◦ Led and mentored a team of 15+, increasing productivity by 30%. ◦ Implemented AWS (RDS, S3) for efficient fraud transaction analysis and utilized Tableau for insightful data visualization, reducing discrepancies by 15%.
Customer Service Associate (SME)
◦ Conducted data-driven analysis to identify trends in 1,000 client inquiries, leading to targeted improvements. ◦ Promoted to Subject Matter Expert, leading training programs for new hires and increasing team productivity by 25%. ◦ Used Medallia for feedback analysis from 500+ customers and Excel for data management.
Portfolio
