Janet

As a Technical Support Associate, played a crucial role in assisting Verizon customers with their technical challenges. My responsibilities included: 1. Customer Assistance: Provided prompt and effective support to Verizon customers, addressing a wide range of technical problems related to hardware, software, and network connectivity. 2. Issue Resolution: Resolved technical queries, troubleshooted issues, and guided customers through solutions. My ability to diagnose problems and offer timely solutions was essential. 3. Product Knowledge: Stayed up-to-date with Verizon’s product offerings, ensuring accurate and relevant assistance. Familiarity with the company’s services allowed me to provide tailored solutions. 4. Quality Assurance: Maintained service quality by adhering to established protocols and ensuring customer satisfaction. Attention to detail contributed to positive customer experiences. 5. Effective Communication: Communicated clearly and patiently with customers, helping them navigate technical challenges. The ability to simplify complex concepts was valuable in resolving issues.

As a Junior Business Analyst, actively contributed to the success of banking-related projects within your previous organization. My responsibilities included: 1. Creating User Stories: Collaborated with stakeholders to create detailed user stories, capturing end-user requirements and functionalities. 2. Conducting Grooming Sessions: Facilitated grooming sessions, working closely with product owners and development teams. These sessions helped me in refining and prioritizing user stories, ensuring a well-defined product backlog. 3. Banking Domain Expertise: Leveraging my knowledge of the banking domain, translated business needs into actionable requirements. This involved understanding financial products, processes, and regulations. 4. Documentation and Reporting: Documented findings, prepared reports, and maintained up-to-date records.