Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

Job Designation : Cloud Support Engineer (Linux)

Qualification : Bachelor’s degree

Experience : Freshers / Experienced

Skill Set :

1. God programming / scripting knowledge (Java, Perl, Ruby, Python)·
2. Proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc).
3. Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.
4. Familiar with Linux/Windows system administration fundamentals.
5. Good with AWS, Google, Rack Space or Soft Layer Management and/or Deployment.
6. Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.
7. Experience managing full application stacks from the OS up through custom applications.
8. Experience working with customers.
9. Experience analyzing, troubleshooting, and providing solutions for technical issues.
10. Effective oral and written communication skills.
11. Strong customer focus.
12. Strong multitasking skills.
13. Self-starter who is excited about technology.
14. Experience working with customers.

Job Description :

As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.

1. Career development: We promote advancement opportunities across the organization to help you meet your career goals.
2. Training: We have training programs to help you develop the skills required to be successful in your role.
3. Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
4.  Learn and use groundbreaking technologies.
5. Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
6. Interact with leading engineers around the world.
7. Partner with Amazon teams in India to help reproduce and resolve customer issues.
8. Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
9. Drive customer communication during critical events.
10. Drive projects that improve support-related processes and our customers’ technical support experience.
11. Write tutorials, how-to videos, and other technical articles for the developer community.
12.  Work on critical, highly complex customer problems that may span multiple AWS services.

Location : Bengaluru, Karnataka, India