Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Sutherland currently hiring for Customer Support International Non Voice Process Technical support.

Sutherland looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills.

Job Designation : Customer Support Associate

Salary : Upto 3. 5 LPA

Qualification : Any Graduate

Experience : Freshers/ 0 -1 years

Skill Set :

  1. Basic knowledge of computer operations.
  2. Good knowledge in Windows and need to have basic knowledge in Networking.
  3. Exposure to any monitoring/ticketing tool.
  4. Proficient knowledge in MS Office applications..
  5. Good customer handling skills.
  6. Must be fluent in English.
  7. Freshers and Experienced with graduation is mandatory.
  8. Rotational Shift Timings with 2 days of weekly offs.
  9. Candidate who is comfortable working from office can apply
  10. Need Immediate Joiners only.

Job Description :

  1. Handle inbound calls pertaining the technical issues
  2. Remotely resolving the technical issues.
  3. Build sustainable relationship with the clients and solve their issues with minimum TAT.
  4. Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team.
  5. Responding to queries regarding Experian, our products, services, data and client accounts
  6. Managing multiple client queries at once
  7. Utilising workflow tools to manage your own workload.
  8. Contributing to the achievement of team targets including service levels and quality measures

Walk-in Details :

Date : 11th July – 13th July

Time : 9:30 PM – 05:30 PM

Venue : Sutherland global services, Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063.

REFERENCE CODE: “Divya kumari” ( MENTION on your resume )
Please Ignore if you’ve already taken up the interview with Sutherland / Not interested