Wipro is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.

Wipro Walk-in Drive invitation for Associate-Back Office-Non Voice(US HR Operation) on 12th April.

Job Designation : Associates-Back Office-Non Voice (US HR Operation)

Qualification : Graduates

Experience : Freshers / 0 – 3 years

Salary : 2 – 2. 75 LPA

Skill Set : 

1. Excellent English communication skills.
2. Basic knowledge in Excel.
3. Back office/Data handling or data management knowledge.
4. Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Job Description :

1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
3. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
5. Follow standard processes and procedures to resolve all client queries.
6. Resolve client queries as per the SLAs defined in the contract.
7. Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Walk-in Details :

Walk-In Date : 12th April

Walk-In Time : 11.30 AM – 2.00 PM

Venue :

Building 2, Candor Tech Space,
IT/ITES,SEZ, Tikri, Sector-48,
Gurgaon – 122001

Contact – Yatharth Srivastava