Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Cognizant seeking enthusiastic professionals for Voice Process who possess flawless communication and expertise in Technical skills for the role of Process Executive – Voice.

Job Designation : Process Executive – Voice

Qualification : BE/BTech/MCA

Experience : Freshers

Skill Set :

1. Familiarity with Windows, Microsoft Office & Browsing Internet resources.
2. Ability to communicate correctly and clearly with all customers.
3. Ability to use a desktop computer system.
4. Excellent documentation skills and typing skills.
5. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
6. Good comprehension skills ability to clearly understand and state the issues customers present.
7. Excellent communication skills (written and verbal).

Job Description :

Stakeholder/Business Management :

1. Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
2. Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
3. Client products to the customer (Analytics, YouTube etc).
4. Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
5. Create and manage Risk and mitigation plan based on discussion with project stake holders.
6. They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
7. Report to the manager on performance status and any escalations.

Web Design :

1. Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT.
2. Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
3. Customer Relationship Management.
4. Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

Location : Hyderabad, Telangana, India